Discover
From first contact to final resolution and reporting.
Gain complete control of all casework, track performance, learn from feedback, and refine processes.
Intake
- Collect from different channels, process in one place
Pre-assess to ensure information quality and reliability
Identify immediate needs for escalation
Etc…
Manage
- Build case pipelining
Assign case parties and investigation members
Define comprehensive roles and level of access for members and parties
Team-work made easy
Etc…
Process
- Record case activities
Attach evidence and record progress
Monitor cases timeline
Fast and advanced search everywhere
Etc…
Report
- Advanced data exports
Generate different reports formats
Qualitative data analysis
Track performance, learn and refine processes
Etc…